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🔒 Privacy Policy

Last updated: 21 September 2026

TopupHero (topuphero.store) respects your privacy. This policy explains what information we collect, why we collect it and how we protect it.

1. What information we collect

  • Order information: name, phone number, email (if provided), your game Player UID or, for login-based top-ups, the game account username and password, and the order details.
  • Payment information: the payment method, your sender number, the transaction ID (TrxID) and the amount. We never ask for your bKash, Nagad or Rocket PIN or password.
  • Signing in with Google (when this feature is enabled): from Google we receive only your name, email address, profile picture and a unique ID (the email, profile and openid scopes). We do not request or read your Gmail, Drive, contacts or any other Google data.
  • Usage information: which pages were viewed, the device type (mobile or desktop) and which link you came from. An anonymous cookie is used for this. We do not store your IP address in these statistics, although the hosting server's normal logs may contain IP addresses.

2. Why we use it

  • To process your order, verify the payment and complete the delivery.
  • To tell you the order status and give support through WhatsApp, phone or email.
  • To prevent fraud and abuse.
  • To improve the site (anonymous visitor statistics).

3. Do we share it

  • We do not sell or rent your personal information.
  • Only what is needed to complete your order is used (for example, coordinating delivery on WhatsApp). Information may be disclosed to authorities when the law requires it.
  • Information received from Google is used only to sign you in and run your account. It is not used for advertising and is not given to third parties.

4. Security

  • The connection to this site is protected with HTTPS.
  • Game account passwords are stored encrypted. The admin panel is password protected.
  • No method on the internet is 100% secure, so never share your passwords or PINs with anyone.

5. How long we keep it

  • Order and payment records are kept as long as needed for accounting and support.
  • Visitor statistics are deleted automatically after 30 days and payment SMS records after 90 days.

6. Cookies

  • Session cookies are used for the cart, login and security. One anonymous cookie is used to count visitors.
  • If you turn cookies off in your browser, the cart or login may not work properly.

7. Your rights

  • You can ask to see, correct or delete your information. You can also ask us to delete a game account password after delivery.
  • If you use Google sign-in, you can withdraw our access at any time from your Google Account settings.

8. Children

  • We do not knowingly collect information from children under 13. Younger users should order with a parent's permission.

9. Changes to this policy

  • If this policy changes, the new version will be published on this page with a new date.

10. Contact us

For any question or request about your information, contact us: